Testimonials

Enjoyable and informative

Thank you once more for your presentation on Friday. It was both enjoyable and informative and I really appreciate the fact that both of you took time out of your busy schedule in order to make the presentation. Once again, many thanks and I look forward to seeing you soon.

Many thanks

Many thanks for another very smooth PI renewal. You have always given me a reminder in plenty of time to complete the necessary paperwork to obtain a quotations, and I always receive the quote well in advance of the renewal date. The premiums have been consistently low and it is reassuring to know that Brunel Professions specialise in PI.

This company values Brunel as our brokers

Let me take the opportunity to say how much this company values Brunel as our brokers; and your help in particular with the wording of our appointments which, as we both know only too well, has become increasingly onerous in this profession in recent years. My best regards to Dylan and to all those I have dealt with in Brunel. Thank you again.

A note of thanks

A note of thanks for all your help and support in getting this matter resolved. (client name omitted) informed me that your written response to our Insurers was pivotal in changing their minds. Many thanks to you both and to all members of your Team who have assisted in bringing this to a conclusion. I now need something else to worry about!!!

A nice xmas present

Claim was initially not paid by insurers.. Having picked myself off the floor having fallen off my chair quite unexpected but a nice Xmas present, thank you!

Exceeded our expectations

Brunel quotes for PI have always been competitive and again they have exceeded our expectations on renewal by going the extra mile and achieving further savings on our premium. All this achieved with no loss in customer service – and first class advice on level of cover required by our Institute.

Really Useful

Have a great afternoon and thanks for the presentation on Monday…..I found it really useful and have already used the knowledge learned.

Extremely professional

Brunel Professions have dealt with our Professional Indemnity requirements for the last couple of years and we have found them to be extremely professional, expeditious in what they do and approachable, proactively offering advice in how to complete the proposal forms in order to obtain the most competitive quotes and importantly obtaining quotes far in advance of the October 1st deadline to ensure that everything has been in place early to avoid panic. We have been offered free training to improve our risk control and advice when we have needed it has always been readily available. A top service all round.

Support & advice

I have to say I have been extremely impressed with the diligent way that you have looked after me and whilst there have never been any Claims, the support and advice that you have given me over the years has been excellent, and should there be an occasion to give a recommendation for your Company, it would be given. This is indeed great news. I do not need to tell you just how traumatic the events of the last three months have been for me & my staff.Ê I also wanted to let you know how much I appreciate all of your efforts on my behalf (& that of my staff) and for sticking with me over the last few weeks, when others have walked away – this is much appreciated.

Impressed by proactive approach

It was a hard decision for us to make as our holding brokers came in with a quotation slightly more and we do have a connection. However, I think meeting the Underwriter with yourself and being able to discuss things with you both was very helpful and we have been impressed by your proactive approach.

Thank you

Please confirm the order and I want to thank you for your assistance in securing these terms for us, it is much appreciated, I know it isn’t always a stroll in the park, so cheers.

Thank you

I would like to take this opportunity to thank you and Sally for the work you carried out in this dispute and for ensuring our fee contribution was promptly paid by [Clients name omitted]. For your information we received a payment of £26,000.00.

Thanks for all your help and support

With huge thanks for all of your help and support, despite the Insurers reluctance. I am truly grateful for all of your help with both dealing with the Insurer on my behalf, and of course all of your experience guiding me through the legal maze

Absolutely brilliant

On a separate note Matt is been absolutely brilliant helping us out with a very difficult client on warranty wording at Leeds City Campus. I have e-mailed him a thank you, but just to let you know we are so glad we renewed with you again!

Much appreciated

Just a quick note to thank you for the various feedback provided on our project appointments over the last month or so, much appreciated.

Thank you for your enourmous efforts

I am going on leave from today until the New Year, and just wanted to thank you for your enormous efforts in helping us this year. This comes from the whole Partnership, and in particular from myself and Nikki. I know that without your help we would have been in a very different place, with a great deal more PI cases and much higher levels of stress. Personally I would like to thank you for always being prepared to give me the time to talk through situations and circumstances, and I am extremely grateful for the patience you have shown.

Clear, concise, simple

Thanks for training today. Nice to have some clear concise simple guidelines 🙂

You have done your clients proud

Well done for fighting so hard all the way and keeping going; you have done both your practice and your clients proud.

Service and support

Please also thank RSA for being supportive; as you know we are loyal too when it comes to such matters and look for quality of service and support, and continuity of relationships ahead of the cheapest premium.

Very helpful and professional

I cannot tell you how touched I am to find a very helpful and a professional Lady who is willing to help and knows how to do it Not many around!!!! I am not forgetting Carol, who is equally in that league.I would always feel very privileged to have experienced this event, no matter what!

Thrilled with the service provided

Thank you very much for your professionalism, patience, proactivity and kindness during this whole process. As I said over the phone, I am thrilled with the service you provided, always delivering what you promised, keeping contact, super-efficient and always with a smile É in spite of me always being so late in replying. You were so much more professional and friendly than your competitors.

Professional approach

Brunel Professions are a highly professional and skilled specialist in the professional indemnity insurance market, they have strengths in broking, claims handling and risk management and utilise all of these to achieve real value for their customers. As an underwriter dealing with Brunel on a day to day basis, I know that their professional approach results in strong relationships between insurer, broker and client.

Well Handled

I only wish that all business dealings were as well handled.

Who could ask for more

I would just like to say that I have found the service provided by Brunel and in particular Carole Brown to be excellent and that whenever I have raised a query, no matter how pedantic, it has been dealt with immediately. Who could ask for more?

Trouble free

I am very happy to confirm that the service which you have provided has been excellent and the whole process of changing my PI cover across to Brunel has been as trouble free as I could possibly have hoped that it might be. The help and advice given throughout the process has been very much appreciated and the cost of the cover was as competitive as I could have wished for. Thank you very much for your assistance throughout

Note of appreciation

I would like to note my appreciation of your help, guidance and support in relation to this renewal and am pleased that we will be continuing our relationship with Brunel.

Great Service

GREAT JOB on this, really great service and Brunel defiantly have a keeper

A great deal of professionalism

I ascertained from Dylan Hughes what information he would normally require from a firm and realised that much of the information that he required to see had never been requested from me by my previous broker. In my conversations with Dylan I sensed a greater deal of professionalism and decided that I wanted him to act on my behalf exclusively.

Invaluable

Your help, support and guidance have been invaluable to us.

100% professional at all times

The service which you provide is 100% professional at all times, and you always focus on putting the client first. You are willing to go the extra mile when required to look after the interests of your clients and at the same time are always fair and open minded with QBE/Insurers when views may differ. It is a pleasure working with you and makes life easier as you know what you are doing, completely on top of things, and fully understand the needs of your clients.

Thanks for all your help and advice

By the way, thanks for all your help and advice over this renewal; the competitive premium certainly helped but it was the standard of advice, explanation and general support that made me change brokers for the first time in many years

May I express my unreserved gratitude

May I express my unreserved gratitude for all your efforts in such a difficult market. When being placed under such stress at renewal, where on a personal level have never had to rely on an insurance payment for over 35 years work, to then be told it was virtually impossible to continue trading unless went over to the RICS Assigned Risk Pool, recommendations from other private self-employed practitioners steered me to yourself.

From day one you treated me with sympathy for my plight, listening and giving me at least some encouragement that it was through no fault of my own but market forces which were dictating the current problems. You gave me several other leads to contact and although received rejections, all your colleagues had empathy and I felt at least dealing with a human with emotion at the other end of the phone.

Where someone’s livelihood is at stake, with the impact on family and work colleagues there is nothing worse than normally ringing a large corporate organisation and no one taking responsibility or merely seeing the client as just another case number.
You have been fantastic through the short time I have got to know you. It has been refreshing to know that my application has not been lost in the ether and being prioritised given the position I was left in.

I pride myself on the amount of retained clients I get work from and despite the internet, still get a considerable percentage from personal recommendations.
In what has been the most traumatic year for most, we all showed our appreciation for the efforts of all working in the NHS and other frontline services. Sue you similarly went beyond what would have been expected to do for clients in any job description, but I and other colleagues in Northern Ireland feel the same and will reciprocate with our loyalty towards you, all too rare a commodity in business today.

Very informative and helpful

Thanks for this. Further to our telephone conversation, I just wanted to mention how happy both Sheila and myself have been with dealings with you. We have found both you and insurers to be informative and helpful throughout and long may that continue. It is certainly much more professional and helpful than dealings with previous firms.

Clear, concise advice

Thank you very much for your help this afternoon Ð so good to receive clear concise advice in an understandable format

Speedy response

That’s perfect. The client sends a big thank you for your speedy response.

Service was excellent

James, I can’t thank you enough. Your service was excellent and your co-operation since the last week and a half has been astounding. I would recommend you and Brunel Risks to all my friends and colleagues. I will be coming back to you to talk to either yourself or one of your colleagues who deal with Lexcel accreditation. If you have a form to complete I would be happy to obliged by completing it and returning it to you.

Trust and understanding

We moved our corporate PI Insurance business to Brunel after some years of searching for a broker who would not despair that we are not only not an easy risk to place, – we carry out inspection work typically on high value structures, and perceived high risk structures and properties around the globe, and as an international Group need cover in all territories worldwide, but would also be comfortable that they could place business as carry out our inspections using instruments and techniques that are not well known. Brunel handled this simply, by the taking the unusual step of placing us in direct conversation with Underwriters, under the guidance of Sue Cooper who has handled our account, so that we and they would reach a common understanding of the nature of the risks, and the information need to value the risk. This has controlled and contained the previously mounting cost of achieving adequate cover for our operations in both Europe and the Americas. Although the market is hard to gauge, my impression is that we achieved savings Sue organisation of the order of at least 25 -30%. We have developed a trust and understanding which I expect will serve our Group well in the future. Their back room service is equally slick and efficient, and they have handled not only our account, but also the only claim we have made in 35 or so years of trading, with the same slick efficiency as their brokerage, minimising sweat for me and cost for the insurers.

Phenomenal deals

Brunel have a reputation of getting phenomenal deals and other brokers fear them

Very impressed at the speed of service

Having stayed with one Broker for over ten years, this year I was advised that the premium had increased fourfold, and without claim or even notification of any issue. I was told that this was the minimum premium for the company. More disappointingly I found that what I believed was a big Broker only dealt with a restricted number of Insurance Companies, and all were in the same price range Ð or more. I luckily was forced to look around. I was greatly relieved therefore to obtain the much more reasonable quotation via yourselves and very impressed at the speed of service. Many thanks.

Beyond what I expect for the money

Once again you have proven to add value to the provision of PI beyond what I expect for the money we pay. Thank you. Please use us as a reference if so required.

One of the most professional organisations

I would just like to add that to date I have found you to be one of the most professional organisations that I have dealt with and I thank you and your colleagues for your professionalism to date on the handling of our claim.

Thanks very much indeed

We had a lengthy session with XXXX yesterday evening who were shocked to receive the news that our cover had been placed with Brunel for our pi. They could not believe that the policy that you have found, and claimed that they had also spoken to our new insurers! They were even more bowled over to hear that other providers had also provided terms, and again advised that they had been to see the others as well! Once again thanks very much indeed for your help this week, it is greatly appreciated.

Thanks for your assistance

Please accept our thanks for your assistance, which was found to be extremely useful by Darryl in regard to resolving this matter with our Client

Professionals

That’s why I told him to deal with professionals. Thank you. Owe you a glass of wine

Thanks again

Thanks again Sue. Really good of you to fight our corner!

Glowing reports

I spoke with XXXX, XXXXX and XXXXXX – all who gave glowing reports of dealing with your company. Reassurance for us also that one of them had been with you for over 10 years and were very happy with the service you provide.

Prompt and efficient service

Dear Sirs, I must express my gratitude for your prompt and efficient service regarding my PI insurance. I sent a copy of my normal renewal form to you on Thursday – by Friday evening you had saved me over a third of the premiums I was paying through my previous Broker, provided new cover and I had received useful advice re future possibilities. I am most impressed by the level of service and would not hesitate to recommend you to others seeking advice re PI insurance.

Happy client

Still haven’t quite come down after Tuesday’s judgements. Ted’s not at work today but spent the whole day yesterday with a great grin on his face.

The best service I’ve experienced with PII brokers

You’re a star! Without a doubt the best service I’ve experienced with PII broker’s. I will certainly be recommending you whenever I can. I have many friends in larger practices and I know they often use local brokers!

Perfect, professional & efficient

Jodie, perfect, professional, efficient. Oh I wish the rest of my world operated in the same manner.

No hesitation in recommending Brunel

I would like to place on record our sincere thanks for the assistance provided during renewal of our PI insurance. From initial contact to completion of documentation the professional approach to any and all queries coupled with a “customer first” ethos shines through. Senior Account Broker, James Page and all the Brunel team provided accurate, timely information necessary to allow informed decision making while demonstrating a real understanding of our professional services of the like not experienced from other brokers. We also had a number of options placed before us with guidance provided every step of the way. We have no hesitation in recommending Brunel Professional Risks.

Clearly understood our sector needs

Having decided to test the market after a long period with the same Professional Indemnity Insurance Brokers we elected to place our requirements with Brunel Professions. The decision was made, not merely on cost, but on the quality of the discussions we had with James Page, Senior Account broker, who clearly understood our sector needs, the promptness and thoroughness of response to our queries and a willingness to clarify detail in the proposal. Since placing our PII with through Brunel the quality of service has remained at the high level experienced I would have no hesitation in recommending them.

Thank you so much for all your time today

Thank you so much for all your time today, you have been a wee star and I love you dearly for that.

Excellent result

May I finally thank you for your assistance on this matter and for securing what can only be termed an excellent result. Much appreciated.

Greatly appreciated

Thank you very much indeed for placing our insurance cover this week. The efforts that you have gone to in such a short space of time, it is greatly appreciated, as we were not sure what to do this time last week. The fact that you have placed cover so quickly is brilliant.

I look forward to working with you and your team over the coming years

May I thank you and your team for the tireless work you have carried out in such a short space of time it is very much appreciate, I look forward to working with you and your team over the coming years.