NatWest Bank has been ordered to pay damages equal to the full cost of repair of a property after it failed to undertake a survey for the buyers. The case provides valuable guidance on how the courts will assess damages…read more
New guidance issued by Legal Ombudsman on complaints handling. Published October 2018
Just three out of ten law firms tell their clients about their right to complain to the Legal Ombudsman (LeO) about poor service at the end of their internal complaints procedure. Now the LeO has published new guidance to tell…read more
Court rejects Swansea stadium defects claim. Published October 2018
The operator of Swansea’s Liberty Stadium has failed in part of its bid to force the building contractor to accept liability for defects in the stadium. The claim failed because it was started after the 12-year limitation period had expired. …read more
Expert witness was not a ‘hired gun’ rules judge. Published October 2018
Expert witnesses must provide completely independent opinions in court and it would be a ‘serious transgression’ for legal advisers to get involved in drafting expert witness statements. Nevertheless, in a recent case a judge ruled that an expert witness, accused…read more
Financial Ombudsman blasts banks over scam transfers. Published October 2018
Banks should not refuse to refund victims of transfer scams simply by accusing them of ‘gross negligence’, says the Chief Ombudsman of the Financial Ombudsman Service (FOS). Caroline Wayman says that banks often refuse to make refunds, despite their customers…read more
