At Brunel we pride ourselves on responding to our clients' requirements promptly and over the years we have striven to provide all our clients with a good quality service.
Here’s what some of our clients have said:
"Our claim will shortly be settled. It has been handled by James Burgoyne. I found him reliable, disarming, patient, efficient and intelligently tactical during the course of the processing of the claim. I have thanked him personally for his kind assistance, but wanted to pass on to you how impressed we were with him."
"I look forward to receiving the appropriate documentation in due course and meanwhile ask you to thank your colleague Sue Cooper for the very professional and efficient and friendly way she dealt with our enquiry."
"I ascertained from Dylan Hughes what information he would normally require from a firm and realised that much of the information that he required to see had never been requested from me by my previous broker. In my conversations with Dylan I sensed a greater deal of professionalism and decided that I wanted him to act on my behalf exclusively."
"May I take this opportunity to thank you once again for your assistance and indeed you persistence in successfully obtaining professional insurance on our behalf given the short period of time.”
"Brunel have a reputation of getting phenomenal deals and other brokers fear them"
"Now that the dust has settled and our cheque has cleared, may I thank you for all your help. Renewing professional indemnity insurance is always a time-consuming and stressful business, thank you for your calm professionalism, which was much appreciated by all of us at this end."
"We cannot begin to thank you enough for all your efforts in the most trying circumstances"
"You've been very patient and we're very pleased with the savings you've got for us."
“Finally my thanks to you and Sue in particular, for your support with managing this year’s renewal.”
"Again, I’m grateful for your patience – and exceptionally pleased with the service all round"
"I would like to thank you for your prompt and efficient service during the whole of the renewal process which has gone very well."
"Many thanks for your excellent service and we will pay by cheque again this year."
"May I take this opportunity of thanking you and Dylan for all your efforts on our behalf."
"Many thanks for your excellent service and attention."
"The whole process of enquiry, set up, payment and receiving policy documents all worked extremely smoothly, thank you."
"I would just like to add that to date I have found you to be one of the most professional organisations that I have dealt with and I thank you and your colleagues for your professionalism to date on the handling of our claim."
"It was a hard decision for us to make as our holding brokers came in with a quotation slightly more and we do have a connection. However, I think meeting the Underwriter with yourself and being able to discuss things with you both was very helpful and we have been impressed by your proactive approach."
"Thanks millions & millions"
“I apologise for not seeking your views earlier but I was not expecting such an informed response! Our previous brokers rarely wished to comment and limited their observation to the fact that there was no obvious conflict with our insurance!!”
“Many thanks for your excellent service.”
“Dear Sirs, I must express my gratitude for your prompt and efficient service regarding my PI insurance. I sent a copy of my normal renewal form to you on Thursday - by Friday evening you had saved me over a third of the premiums I was paying through my previous Broker, provided new cover and I had received useful advice re future possibilities. I am most impressed by the level of service and would not hesitate to recommend you to others seeking advice re PI insurance.”
“James, Thank you again and we are obliged to you and are reminded that the greater part of knowledge is knowing where to find it!”
“Thank you again for the comprehensive nature of your advice.”
“Glad you had a good trip home from Belfast and was reassuring to have the personal contact. Thanks for all your assistance and look forward to speaking to you again.”
“Thank you and so early. I’m impressed!.”
“I’m not the only one working late then?! Very pleased with the service and happy to recommend you.”
“Sue, thank you very much for the speedy turnaround. I look forward to meeting you when you're next in Derry. “
“You’re a star! Without a doubt the best service I've experienced with PII broker's. I will certainly be recommending you whenever I can. I have many friends in larger practices and I know they often use local brokers!”
“Many thanks for an excellent service.”
“I must say I have been very impressed by your service throughout the prolonged negotiations in this deal and would be happy to recommend you."
“James, I can't thank you enough. Your service was excellent and your co-operation since the last week and a half has been astounding. I would recommend you and Brunel Risks to all my friends and colleagues. I will be coming back to you to talk to either yourself or one of your colleagues who deal with Lexcel accreditation. If you have a form to complete I would be happy to obliged by completing it and returning it to you.”
“I look forward to dealing with you in the future and must say that I thought Adam’s contact and knowledge throughout my decision making process was excellent.”
“On another note it has been a pleasure doing business with you and more professional than your competitors’ by some distance.”
“Jodie, perfect, professional, efficient. Oh I wish the rest of my world operated in the same manner.”
“Sue – many thanks for your all your efforts in achieving such a stress free and successful renewal – much appreciated.”
“Thanks again for your superb assistance in placing this risk.”
“Hi James, I work with some of the world’s best known and most demanding architects on landmark projects around the world, the design of which can be complex and challenging. It takes a special broker to demonstrate to the underwriter that our professional standards, our total dedication to project delivery combined with our work ethics and our stringent quality control procedures should satisfy even the most risk adverse insurer. Working closely with the underwriter, Brunel Professional Risks have achieved the seemingly impossible of increasing our cover whilst considerably lowering our premium and at the same time offer an increased level of service and advice. PI insurance is an important part of every business and since dealing with Brunel, I do feel in good hands.
We hope to continue this relationship in the years to come. I am delighted with the service that has been provided by Brunel in connection with the professional indemnity renewal earlier this month, the advice received was well in time ahead of the renewal, proactive and the premiums from recognised companies were found to be competitive.”
“I am delighted with the service received and would have no hesitation in recommending your company to anyone seeking professional indemnity insurance.”
“Thanks for your swift response. Saved my bacon!”
“Thanks for your fantastic help Sue. Really appreciate the way you have expedited this. I look forward to receiving the policy number.”
“I also seized this opportunity to thank you and Mr Charles for the competent way this application was handled within a short period of time. I will be recommending other colleagues to your firm for a quotation during this renewal period.”
“Thanks super service!”
“Adam, you have been a huge help - thank you so much. In the event that it helps, please tell your Manager that we have been overwhelmed with how helpful and astute you have been. Your knowledge and constant assistance has been invaluable.”
“With huge thanks for all of your help and support, despite the Insurers reluctance. I am truly grateful for all of your help with both dealing with the Insurer on my behalf, and of course all of your experience guiding me through the legal maze”.
“Hi Lisa, thanks so much for keeping me informed. Please don't take this the wrong way but I hope I do not have to deal with your particular dept again but wanted to say a big thank you to you and Matt for helping me when i needed it over the last couple of months, having not had to deal with a complaint before.”
“Mr Lane, within the last 48 hours we have had exceptional customer service from one of your Senior Account Brokers – James Page. Working with our current brokers we had planned well ahead (7 weeks) only to find that despite planning ahead we were facing the prospect of a near 100% increase in premium, with only a few days before renewal! We were told this was “due to the market place”. James delivered a highly competitive policy at an exceptionally commercial rate, had placed cover and issued all the associated paperwork all within 48 hours. An excellent service.”
“Having stayed with one Broker for over ten years, this year I was advised that the premium had increased fourfold, and without claim or even notification of any issue. I was told that this was the minimum premium for the company. More disappointingly I found that what I believed was a big Broker only dealt with a restricted number of Insurance Companies, and all were in the same price range – or more. I luckily was forced to look around. I was greatly relieved therefore to obtain the much more reasonable quotation via yourselves and very impressed at the speed of service. Many thanks.”